Returns & cancellations

Your right to cancel (14 days)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 you can cancel your order without giving a reason. The cancellation period ends 14 days after the day you (or someone you name) receive the goods. If an order arrives in several parcels, it runs from the day the last one arrives.

To cancel, tell us clearly before the period ends — by e-mail, by post, or with the model cancellation form below (you don’t have to use it). Our details:

Sending items back

Send the items back, or hand them to us, within 14 days of the day you tell us you’re cancelling. Return postage is yours to pay, unless the item is faulty or not as described. We recommend a tracked service for anything valuable: the goods are your responsibility until they reach us.

Returns address: Based in Surrey, UK

Refunds

• We refund the price of the goods and the standard delivery cost you paid. If you chose a dearer service (for example Special Delivery), we refund the cost of our cheapest standard delivery option for that order.
• We refund within 14 days of receiving the goods back, or of you showing us proof you sent them, whichever is sooner.
• Refunds go back to the card or wallet you paid with. There is no fee for cancelling.

Handling items you return

You may handle an item as you would in a shop to check it. If an item comes back worth less because it was handled beyond that, we may reduce the refund by the loss in value. For collectables this matters: for example, opening or resealing sealed product, removing a card from its toploader in a way that marks it, or damaging a slab’s case will reduce its value.

Faulty or not as described

Separately from cancelling, the Consumer Rights Act 2015 gives you rights if goods are faulty, not as described, or not fit for purpose — including a card whose condition or grade is not what we stated. You have 30 days from delivery to reject the goods for a full refund; after that you can ask for a repair or replacement, or a price reduction or refund if that isn’t possible. We pay the return postage for faulty or misdescribed items. These rights are not affected by anything on this page.

How to start a return

E-mail us [email protected] or use the contact form with your order number (it starts TT-).

Model cancellation form

Complete and return this form only if you wish to cancel the contract. Copy it into an e-mail or print it.